Deposit Guide Q&A (prior to viewing)

Q: Can I hold a vehicle with a deposit, subject to viewing?
A: Yes, we are happy to offer this option which can benefit both parties. A deposit of £250 secures the vehicle, allowing us to prepare it for collection on the agreed date and deflect other interest, knowing you’re a serious buyer.

Q: What are the benefits of placing a deposit?
A: For us, it ensures we can get the vehicle ready for you and helps with our stock management. For you, it provides peace of mind—allowing you time to arrange insurance, financing, and travel, knowing the vehicle will be held until your viewing and collection.

Q: Is the deposit refundable?
A: Once received the £250 deposit is non-refundable, except if, upon viewing, the car/bike or its provenance does not match our description or your expectations. In that case, we will return the deposit without any issues. We have had instances where customers change their minds before collection, which causes disruption and costs us in other lost opportunities. Holding a vehicle and turning away other interest is a commitment on our part. To ensure a smooth transaction for everyone involved, we ask that deposits are made only when you are serious about the purchase.

Q: How long can I hold the vehicle for?
A: Typically, we would look to hold a vehicle for no more than 7 days. However, we are flexible and understand this may not always be possible, so please talk to one of our team if your circumstances do not allow for this timeframe.

Q: How do you ensure a smooth buying experience?
A: Our goal is to work closely with you and be honest and open in our communication to make the process as seamless as possible. We’re here to support you throughout, and we appreciate your understanding of our deposit policy.