30 Day Rejection Terms

Terms and Conditions for 30-Day Rejection  

These Terms and Conditions relate specifically to your rights under the Consumer Rights Act 2015 ("CRA  2015") regarding the 30-day rejection period. Please read them carefully to understand your  entitlements and our responsibilities.  

1. Overview of the 30-Day Rejection Period 

1.1. Under the CRA 2015, you have the right to reject a vehicle within 30 days of purchase if it is not of  satisfactory quality, fit for purpose, or as described.  

1.2. The right to reject applies only to or defects present at the time of sale that render the vehicle unfit  for normal use or significantly impair its function.  

1.3. Minor issues, wear and tear, or faults arising from misuse, damage, or normal operation of the  vehicle do not qualify for rejection.  

2. Definition of Serious Faults 

2.1. For the purpose of the 30-day rejection period, serious faults are defined as defects that:   - Significantly affect the safety of the vehicle (e.g., brake failure or structural issues).   - Prevent the vehicle from functioning as a mode of transport.  

 - Contradict the description or specification provided at the time of sale in a material way. 

2.2. The following are not considered serious faults under the CRA 2015:  

 - Cosmetic imperfections or minor wear and tear consistent with the age and mileage of the vehicle.   - Minor mechanical or electrical faults that do not significantly impair the vehicle’s use.   - Faults arising after the sale due to misuse, neglect, or lack of maintenance by the customer.  

3. Process for Rejection 

3.1. If you believe the vehicle has a serious fault, you must notify us in writing within 30 days of the  purchase date.  

3.2. You are required to provide:  

 - A full and clear description of the fault.  

 - Any evidence, such as photographs, video recordings, or independent diagnostic reports (please  note. we may not consider a business which has a commercial interest in identifying faults to be independent). 

3.3. Upon receiving your notification, we will provide a response within 3 working days.  We reserve the right to request the vehicle be returned to us for inspection. We do not cover any  transportation costs.  

3.4. If the fault qualifies under the CRA 2015, we will offer a refund, subject to Clause 5.  

4. Repairs and Alternatives 

4.1. Where appropriate, we may offer to repair the vehicle or provide a replacement as an alternative to  rejection, provided you agree.  

4.2. Repairs will be carried out promptly and free of charge if the fault qualifies as a serious defect under  these terms.  

5.Refunds 

5.1. The vehicle must be returned with current V5, all keys, documents and in the exact condition, in  which it was sold or reasonable deductions for reconditioning may be applied.  

5.2. Refunds may be subject to a deduction for usage based on the mileage driven since the purchase.  This deduction reflects the benefit derived from the vehicle during the period of ownership. 5.3 As directed in CRA 2015 Refunds will be processed within 14 days once the vehicle has been  returned and inspected.  

6. Exclusions 

6.1. The 30-day rejection entitlement does not apply to:  

 - Vehicles sold as "spares or repairs" or with declared faults agreed at the time of sale.   - Faults that develop after the sale due to misuse, accidents, or failure to follow the manufacturer’s  maintenance schedule.  

 - Non-material defects that do not affect the vehicle’s primary function or safety. 

6.2. Vehicles sold with high mileage, older age, or as trade sales may inherently have some wear and  tear. You acknowledge these factors when purchasing such vehicles, and the 30-day rejection right  applies only to faults beyond reasonable expectations. 

7. Consumer Rights 

8.1. These terms do not limit or affect your statutory rights under the CRA 2015. 

8.2. For further information about your rights, visit [https://www.gov.uk/consumer-rights-act 2015](https://www.gov.uk/consumer-rights-act-2015).